Dear Carlton Plaza Team,
I want to thank you all for your great support of my mother, Betty Baker, during her time at Carlton Plaza. You indeed provided a safe, loving, and supportive environment for her and helped her navigate the difficult last days of her life. I was very thankful for your words of support, for your cards, for the flowers at the funeral, and for Pat's presence. They were very comforting to my family and me.
Please extend a special thanks to Michael and Vianca for all their assistance with her medical needs, and to Pilar for her loving support of mom when she needed it most.
I always felt most welcome when I visited, appreciated the professionalism exhibited in the management of her care programs and the programming that Mandar provided to lighten her days.
This has been a difficult time for our family, losing both a mother and a sister in such a short interval. But you all assisted me in getting through this.
"We would like to thank you all for taking such good care of our mother. She received such great care that she has out lived her money, without your staff we would not have been blessed to have her this long. But because she has out lived her finances we regret having to move her out. We have another family member that will be staying behind here at the Carlton and the only way for that to happen is for Mother move with us, which will give us more quality of time to spend with her. Again we can't thank the staff enough for all the personal care and loving touch they've shown our mother (family). We would like to thank Jay who came up with a great offer but it was still far out of budget for both mother and our brother to stay on at Carlton. So we decided that he's younger and is in need of the great care he's getting here at the Carlton. We could not have found a better place for the awesome care they've gotten here at Carlton. Because when out family members move in you become our family too and that was the awesome part of them living here. Thank You!”
My heartfelt thanks to the entire staff of Carlton Plaza, past and present, for the loving care that my parents received during the final years of their lives. You can never know what a comfort it was to me to know that when I could not be with them, they were surrounded by people who loved them and cared for them as people, not just "clients. I know that I cannot list (or even remember) every act of kindness, but I want to make sure to give thanks:
To Sheila, for being my first contact, my port in the storm, and helping me take the weight off my shoulders that first day.
To Lorena, for watching over my folks and keeping me informed, and helping all of us make transitions between the various stages of their lives at Carlton.
To Geoffrey, for always giving my mom the cheery greeting that brightened her day and made her feel special.
To Raj, for wonderful meals, for providing my dad with supplies to keep his breakfasts "independent" and for handling the champagne on their anniversary, and to his staff for their attention to Mom and Dad's food needs and wants, and their smiling faces and friendly greetings each day at meals.
To Amber, for her warm attention for both Dad (who loved to flirt with her!) and Mom.
To Veronica, for being such a lively presence with a sense of style that always gave my mom so much joy to see.
To Joycelynn and Kris, for watching over Mom in Our House and helping her to maximize the quality of her life and remain the woman she was.
To all the reception staff, who greeted me with warmth, always seemed to know who I was and we so friendly and helpful handling Dad's calls and requests when he was still there.
To Gloria and the nursing and medication staff, for their gentle care for mom, and for stepping in when needed to make sure both Mom and Dad's medical needs were attended to.
To the many, many PCs that care for (and about) both my parent but especially for Mom, allowing her to still feel like (and be) the beautiful woman that she always was, and for giving SO much love to both her and Dad. Forgive me for not listing names, but please know that you are all so very special.
To Gary and his crew, who chatted with Dad about repairs, helped us with recommendations for equipment and helped me move things when I needed an extra hand.
To the laundry and housekeeping staff, for keeping their clothes and surroundings bright and attractive.
AND thanks to you all for the support you've given me during tough times- I will never forget it, or you.
You all do your jobs with such care and love, and as you obviously know, even the briefest interaction with residents can have such a huge impact on their happiness. I have been so moved, and learned so much about how to treat others from observing you in your work with the residents of Carlton Plaza.
I can only hope that if I reach a point where I need care, that I can be somewhere where I am treated with the kind of love and respect that Carlton Plaza gave my parents. Please never lose sight of how well you do this for all your residents!
With love and deepest gratitude,
There are not enough words to express my great appreciation to all of you for the love you have shown my mother, Drea. Our time there, although short, enriched not only her life but mine as well. I am truly grateful for getting to know so many wonderful caregivers. I will miss everyone’s bright smiles and cheerful greetings. You will always be remembered with fondness and love.
“The staff are very helpful. The activities are very good and I love the trips that we take. They keep is very busy and active here, which I love!”
On behalf of my family, I would like to thank you and your staff for the care you provided to my mother before her death. Although she wasn't a resident that long, she absolutely loved the Carlton Plaza. She bragged daily to her friends and family on how much she loved her new home. Looking out the window seeing the Magnolia Tree, hearing the birds and looking at the flowers made her very happy. Everyone treated her with respect and always asked if they could help. She loved the food and really enjoyed the meals, especially since she didn't have to cook. She even enjoyed getting a hot dog when she wanted one.
After her passing, everyone was exceptionally nice in offering to help or helping us clean her room. All of us appreciated the assistance.
Again, thank you to all the staff.
Paul Johnston and Family
I consider this a home away from home. When I came here my husband was ill, and when he passed away the staff were wonderful and comforting. I didn’t need to go to a grief group and I didn’t need anyone else.
I hope this letter finds you and your family well. I’m writing to ask you please distribute these letters of gratitude on behalf of Soni and myself. It has taken all of this time for me to start to realize the extent of her absence in our lives due in part to the amount of work I’ve done to plan and carry out her official celebration of life ceremony on Jan 22nd, but also to the continued process of closing her trust. We are adjusting to the big change of Soni not being here with us- we have and continue to share so many memories of her that we keep her present in our hearts.
Each of these letters is an attempt to convey my gratitude and heartfelt thank you for the extraordinary caring and participation of yourself and your amazing staff in our lives over these past years. Your staff is not only very diverse, but the level of skill, instinct, creativity, care and authenticity each staff member brought to our relationships with them is unparalleled. The list of people who were so important to Soni’s health and well-being is a long one. However, the people whom I have brought to you attention herein with these letters are care providers and that their exemplary work needed to be recognized further. As for myself, I am still sometimes overcome with emotion when I am thinking back over the many times I have been so distraught, tired and disillusioned but to my deep relief the burden of all of that became lessened when I problem solved with one of the members of your staff. Experience has shown me that we cannot go through this life all alone, and having the support of the accumulated wealth of knowledge and experience that is demonstrated every day at Carlton Plaza has been extraordinary and actually life changing for me. I think that there will never be a bar set higher on what the quality of life could and should be since our experience with all of you!
I can think of so many examples of the levels of one’s life that are acknowledged and given attention by your incredibly comprehensive management. It seems similar to that comparison of the peeled onion. Every level reveals a different aspect of a person’s life to be examined and given appropriate energy. It was clear that Soni would require a support team that would cover all areas of expertise from your staff with the diseases she was battling. Soni and I both felt that those various levels of her life were acknowledged while living there, and she was able to carry out her hobbies, socialize, engage in family activities and live a meaningful life. Soni really loved living at Carlton Plaza!
Victor and I would welcome any future dialog with you or other members of your management staff regarding our experiences during the years Soni resided at Carlton Plaza. Thank you for delivering these letters and for the excellent work that you do.
Very Sincerely Yours,
Mom surely enjoyed the Ball. She says someone got her up to dance even and she loved all the different "nationalities food!" She said Hedy was dressed for the occasion. Regretfully, mom forgot to put on her Halloween shirt and socks but that will be ready for next year and possibly she will graduate to costume. She sure must have had the time of her life because our strict instructions was that she is tired, do not call or visit tonight because she is "alright" "going to sleep" and "will rest tomorrow". She says she took a picture.
Hedy, and all... thanks to all of you!
Oh, my son visited last night with Mary Helen, Mom and I and he is surely impressed with his grandmother's new community and her studio and could see the life in her spirit and her laughter. Our sister in law's phone message is that while she misses mom and hears the lack of stress in her voice and that she is so happy she is here. It certainly takes a village... for our kids and our elderly. Thank God for our Carlton Village.
The Best Senior Living Community
I wasn't sure how to get my testimonial up here so I went ahead and just wrote my testimonial here. Again, I visited Chateau III in Pleasant Hill and I was very much impressed with how you guys run this senior community. I live in Florida and what I've seen in my parts is not even close to what you have assembled here. The food, activities and staff are all above board. Very lively place as well. I'm impressed.
Carlton Plaza Elk Grove
What a nice community, the staff were all very kind and helpful when my mother and I toured it last week. We had lunch as well and I was quite surprised on how good it was and quick service as well. If you are looking for a good senior assisted living community, I highly recommend you tour Carlton Plaza of Elk Grove.