Frequently Asked Questions About Senior Living

How do I reserve an apartment?

Contact any of our Carlton communities and one of our Senior Living Consultants will gladly walk you through the reservation and fully refundable deposit process. You are also invited to tour any of the senior housing communities we have throughout several California counties – including Alameda, Contra Costa, and Sacramento – 7 days a week.

Is there a buy-in? Do I have to sign a lease?

At Carlton Senior Living communities, there is no buy-in and no long-term lease. A resident agreement is signed for a month-to-month rental arrangement.

Are residents allowed to have pets?

Yes, pets are allowed! At Carlton Senior Living, we recognize the connection people have with their pets. Contact one of our Retirement Counselors to discuss your specific needs and to learn of the personalized options and services available to residents with family pets.

Can someone help me take my medications?

Many residents choose to move into Carlton Senior Living communities because they can no longer manage their medications on their own. During our personalized assessment, a determination will be made on a resident’s ability to self-administer their medication. If the resident needs additional support, a medication management plan will be offered.

What is the cost for living in an assisted living community?

Apartments in our retirement communities vary in cost, which is dependent upon the size of senior apartment and types of services needed by the residents. Generally, the cost is less than nursing home care and home health services. There are financial options that can be discussed with you when you contact one of Carlton Senior Living’s Retirement Counselors.

Can you prevent residents from falling?

Unfortunately, no. It is extremely important to know that no retirement community or even nursing home can prevent a resident from falling. With the aging process, there is a heightened risk of falls. Our team of professionals at Carlton Senior Living decided to take a proactive approach, knowing that so many seniors face this risk every day. As a result of our efforts, we at CSL have been recognized for our Fall Awareness Program, which was developed by physical therapist Karen Beernink-Engle, the spouse of Carlton Senior Living owner Don Engle. As part of the new program, all current residents underwent risk assessments, including medications analysis and fall histories, and received individualized action plans that feature goals and strategies for achieving them. Each Carlton Senior Living community was examined for environmental hazards that needed to be eliminated or reduced.

What is the extent of the personal care services provided to residents?

Our trained and professional staff is available on site 24 hours a day to provide assistance with activities of daily living. This may include assistance with bathing, medication, dressing, grooming, escorting, and ambulation.

What type of social and recreational activities do you have available?

Our Personal Expressions Directors and their team provide a vast range of social, recreational, cultural, and physical activities in each of the Carlton Senior Living communities. Events are planned for varying interests and levels from novice to expert. Outings are scheduled regularly for shopping, dining experiences, local attractions, and other social activities. Entertainment and educational forums are scheduled throughout the month as well as family brunches and annual barbeques. Please request an activity calendar and discover the wide range of offerings.

Are housekeeping and laundry services available?

Our inclusive rate includes weekly housekeeping and personal laundry services. For those residents that elect to do their own laundry, facilities are available on site.

Are there any VA benefits available for veterans, their spouses or widows?

The Veterans Administration (VA) Aid and Attendance Pension is designed to provide qualified veterans and their surviving spouses with a tax-free pension benefit. This benefit provides a direct tax-free monthly pension to help defray the cost of care in assisted living communities. Carlton Senior Living will assist veterans and their surviving spouses in navigating the complicated and often exasperating process of applying for their Aid and Attendance Benefit. At Carlton Senior Living, we work with qualified agencies that understand the Veterans’ system and will guide the recipient through the entire process. Be sure to contact one of our Retirement Counselors to find out more.

For more information on Veterans benefits please visit

Where are your communities located?

Carlton Senior Living is proud to operate active independent, assisted, and specialized memory care communities throughout the Northern California Bay area, including San Jose, Fremont, San Leandro, Concord, Pleasant Hill, Sacramento, Elk Grove and Davis. Please select a specific community to discover their specialized offerings.

How do I select a community that is right for me?

Finding the senior community that meets your personal needs or those of a loved one is not to be taken lightly. Prior to making the decision, a tour should be taken to meet the staff and see how they operate. The physical appearance is an additional consideration and the community should be clean and free of odors. Finding a community that offers quality care, along with experienced management and friendly staff, is something that should also be explored. At Carlton Senior Living, we pride ourselves on having a track record for providing exceptional service. The Assisted Living Federation of America (ALFA) awarded Carlton Senior Living its 2008 Best of the Best award, a national recognition reserved for the nation’s most innovative and effective business practices in the senior living industry. CSL was also profiled in the June issue of Assisted Living Executive.

Is respite care provided at the communities?

Yes, Carlton Senior Living communities do offer respite stays. Respite, also known as short-term stay, can be a great introduction to the positive experience of the assisted living lifestyle. Respite stays are also utilized by care providers, who need a break from caregiving from time to time.

Are services offered for those with Alzheimer’s or memory loss in the communities?

Many of the Carlton Senior Living communities offer memory care services for residents living with Alzheimer’s and other memory-related impairments, in our secure and specialized Our House neighborhoods, located within our assisted living communities.

What types of amenities are offered at the communities?

Each Carlton Senior Living community has an array of fabulous services and amenities including meals, housekeeping, laundry, transportation, recreation programs, and safety features. Apartment amenities vary from community to community, so please inquiry into a specific community to find out what types of amenities are offered in each senior facility.

Do you offer a guarantee?

Yes, at Carlton Senior Living we offer an exclusive Satisfaction Guarantee Program. We are so confident that you will be satisfied with all there is to offer at our communities that we offer a satisfaction guarantee on all of our housing and home care options.

What is assisted living?

Assisted living is a senior-centered combination of housing, personalized supportive services, activities, and health care designed to meet the needs of those who need help with activities of daily living. At Carlton Senior Living communities, we support our residents’ specific needs by providing individualized assistance to maintain their independence while they live in private apartments, enjoy chef-prepared restaurant style-dining, and have access to a wide range of activities for varying needs, interests, and abilities.

What is the dining experience at the communities?

At Carlton Senior Living, the dining experience is one of a kind. All of our communities offer a restaurant-style dining experience that provides a server to cater to your dining and dietary needs right at your table; many also offer an all-day dining experience. Our culinary department prides itself on offering scrumptious choices and quality service while combining the appropriate healthy options that fit within your diet needs.